In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.
Learning objectives
Being able to use active listening as a method
Using the advantages of active listening to hold more effective discussions with staff
colleagues and partners
Effectively using the different techniques of active listening
Being able to hear what colleagues
staff and team colleagues need
in order to be able to work productively
