Five Axioms—Five Tips for Successful Communication
1. It is impossible not to communicate.
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Always be mindful of the message you are sending.
2. Communication always has a content level and a relationship level.
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In case of disagreement, check your relationship with the other person and separate the factual from the personal.
3. Communication is a process of cause and effect.
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Take an objective outside perspective when conflicts arise, rather than blaming the other person.
4. Communication is always digital and analog.
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Balance your verbal and nonverbal communication to avoid misunderstandings.
5. Communication is either symmetrical or complementary.
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Be aware of whether you are communicating at eye level or in a complementary role.
TRANSFER TASK
Resolving Conflicts Using the Five Axioms
Recall the last three disagreements or miscommunication in your professional life and process the following questions for each of the three situations:
Who was involved?
What was it all about?
What can you identify as the cause, based on the contents of this course?
Which of the five axioms can be the solution in the future?
