OVERVIEW
Four tools for more confidence, sympathy, and trust in conversations
- Show interest.
- Emphasize similarities.
- Send "I" messages.
- Express understanding.
TRANSFER TASK
How Well Do You Already Communicate?
Dealing with a partner in a conversation requires finesse. Reflect on your communication with colleagues from your team and from other departments. Write down key points on these questions:
- Are there times when it's particularly hard to listen to your conversation partner? If so, how do you behave in those situations?
- Do you make a special effort to speak in an approachable, respectful way?
- How do you express understanding for your conversation partner? Think of verbal and nonverbal signals.
