OVERVIEW
Three Steps for Understanding Communication
Step 1 — Developing Understanding
- Listening respectfully
- Accepting different points of view
Step 2 — Appreciating Viewpoints
- Withholding one's own opinion
- Showing understanding for other points of view (e.g., "I can understand that.")
- Not exposing your conversation partner if you disagree
Step 3 — Reveal Your View
- Presenting your own opinion in a concrete and well-founded manner
- Defining your viewpoint precisely (e.g., "I see XY critically because...")
