OVERVIEW
The communication model proposed by theorist Paul Watzlawick states:
- People who meet each other automatically form a communication system.
- Poor communication can lead to disruptions in this system and strain the relationship of the interlocutors.
- Clarifying communication can restore harmony to the system.
- Five principles—so-called axioms—help to understand communication better and to shape interactions more consciously.
Source: Watzlawick, Paul, Janet Beavin Bavelas, and Don D. Jackson. "Pragmatics of Human Communication." New York: W. W. Norton & Company, 1967.
QUOTE
The belief that there is only one reality is the most dangerous of all delusions.
— Paul Watzlawick, Austrian Communication Scientist
EXERCISE
Analyze the Conflict
Take a few minutes and answer the following questions about the scene you just saw in the video lecture:
- What is your assessment of the relationship between Kathryn and Angus?
- What is really going on in the dispute between Kathryn and Angus?
- How do you interpret Angus’s communication behavior?
- And how do you interpret Kathryn’s communication behavior?
- What is likely the reason for Kathryn’s disappointment in her coworker?
TRANSFER TASK
Reflect on the Communication in Your Team
Now think about your own everyday working routine and the communication in your team. Analyze what kind of tone prevails and what communication behaviors come to light. Answer the following questions:
- How do you assess the relationship between the people in your team? How is this reflected in the tone of communication?
- Do you feel that there are hidden discords in the team that are not directly communicated, or do you have such a problem yourself?
- How do you interpret the communication behavior of your colleagues?
