TAKEAWAY
A typical misconception in communication is the belief that talking alone confers authority and that listening is more incidental. However, listening does not happen automatically—it requires intention and focus. People who listen well come across as more sincere, and gain more important information from a conversation.
EXERCISE
How Well Did You Listen?
Nora overheard Michael's request in the opening scene. Were you listening carefully? Compare the following statements to what you've heard. If the statement is true, drag it to the left field. If it is not true, drag it to the right-hand field.
Michael holds himself responsible for the timing error.
Michael is satisfied with the course of the conversation.
Nora works in the marketing department.
Nora is satisfied with Michael's work.
The project is more time-consuming than expected because agreements do not work.
Michael is concerned about the quality of the work.
TRANSFER TASK
How Well Can You Listen?
Repeat the previous exercise, but this time, think about a conversation you recently had with a colleague. This will help you determine how experienced you are with active listening.
- How long can you actively listen to the topics? When do you switch off?
- Do you find it difficult to "just" listen?
- Read your summary aloud to the other person and ask if you understood them correctly.
