TAKEAWAY
Show interest in your conversation partner by regularly addressing them by name and also sometimes talking about personal matters.
QUOTE
Relationships are personal, even in business, so sharing some of yourself and taking an interest in others helps to build trust and break down walls. Dinesh Paliwa (born in 1957), Business Manager
TRANSFER TASK
Address Your Conversation Partner by Name
The following exercise is easy to practice at the end of the workday and can help you apply what you just learned.
- When meeting with friends or family members, practice repeatedly using the names of the people present in your conversation. You will be surprised how often you do this automatically when several people are present.
- Repeat this exercise in another situation with only one person. Be careful not to include the other person's name in the conversation too often. Get feedback on whether the other person felt they had your full attention.
